Oldish threads sometimes take on a life of their own, and recent comments on a January post What is Case Management? have done just that. If you are interested in this important but mostly ignored corner of the BPM space, check it out. In addition to the G360 Case Manager product, it seems there is another product called Singularity that I need to know more about.
One Response to “Lively Thread on Case Management”
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[...] For a good discussion on the definition of case management, see Bruce Silver’s blog entry from Feb last year – http://www.brsilver.com/wordpr.....anagement/ [...]