bruce on September 8th, 2006

[Preview of next week's BPMS Watch column on BPMInstitute.org]
It’s conventional wisdom in business that 80% of the problems are caused by 20% of the work – the “exceptions.”  In BPM, therefore, you’d think that exception handling would be a critical focus of process modeling and analysis.  In most cases you’d be wrong.
Certainly the designers of [...]

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