Comments on: Standardizing Management of Process Performance http://www.brsilver.com/wordpress/2006/05/23/standardizing-management-of-process-performance/ Bruce Silver's blog on business process management Wed, 07 Jan 2009 16:53:09 +0000 http://wordpress.org/?v=2.7 hourly 1 By: erhum http://www.brsilver.com/wordpress/2006/05/23/standardizing-management-of-process-performance/comment-page-1/#comment-89 erhum Tue, 30 May 2006 20:29:42 +0000 http://www.brsilver.com/wordpress/2006/05/23/standardizing-management-of-process-performance/#comment-89 Bruce, it was good to catch up at Think Tank ... and I am glad that both you and Sandy see the sense in what we are trying to do with this runtime BPM data thing. The idea is to standardize the way in which runtime data is stored to enable a new raft of innovation - both in terms of the reporting that is possible, but also a common worklist and the ability to optimize process execution on the fly. Indeed, if we get this right, it then becomes possible to do things like "find me all process instances that relate to this customer, and have them displayed to a customer service rep who is handling the call and ensure they are all dealt with". Or as in one of my current client scenarios (working with a major police force) "find me all cases related to children under the age of 10 who are deemed to be at risk". What I am getting at here, which is perhaps missed by some who look at this issue, is that with a user extensible meta-model of runtime data, we take the lid of what is possible. Your dashboard then effectivley becomes a mechanism to steer the organisation (whether that is a fully blown concept such as Cognos or Hyperion or a more humble cockpit in the BPMS itself. Bruce, it was good to catch up at Think Tank … and I am glad that both you and Sandy see the sense in what we are trying to do with this runtime BPM data thing.

The idea is to standardize the way in which runtime data is stored to enable a new raft of innovation - both in terms of the reporting that is possible, but also a common worklist and the ability to optimize process execution on the fly. Indeed, if we get this right, it then becomes possible to do things like “find me all process instances that relate to this customer, and have them displayed to a customer service rep who is handling the call and ensure they are all dealt with”. Or as in one of my current client scenarios (working with a major police force) “find me all cases related to children under the age of 10 who are deemed to be at risk”.

What I am getting at here, which is perhaps missed by some who look at this issue, is that with a user extensible meta-model of runtime data, we take the lid of what is possible.

Your dashboard then effectivley becomes a mechanism to steer the organisation (whether that is a fully blown concept such as Cognos or Hyperion or a more humble cockpit in the BPMS itself.

]]> By: Sandy Kemsley http://www.brsilver.com/wordpress/2006/05/23/standardizing-management-of-process-performance/comment-page-1/#comment-86 Sandy Kemsley Tue, 30 May 2006 15:30:24 +0000 http://www.brsilver.com/wordpress/2006/05/23/standardizing-management-of-process-performance/#comment-86 I think that BPRI is critical, now, because customer organizations are building ad hoc solutions to do exactly that. Most of the large companies that I work with have multiple BPMS and have no intention of using a BPMS' dashboard as their performance management tool: they have a full-on solution such as Cognos, and want to just seamlessly feed into that. BPRI shouldn't wait for BPMN to be "a success" (however that's measured), but should be developed now to fill the ever-increasing void in incorporating process runtime analytics into corporate performance management. I think that BPRI is critical, now, because customer organizations are building ad hoc solutions to do exactly that. Most of the large companies that I work with have multiple BPMS and have no intention of using a BPMS’ dashboard as their performance management tool: they have a full-on solution such as Cognos, and want to just seamlessly feed into that.

BPRI shouldn’t wait for BPMN to be “a success” (however that’s measured), but should be developed now to fill the ever-increasing void in incorporating process runtime analytics into corporate performance management.

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